US Bank is hiring an Elavon Customer Care Representative. Pay Range $20-$22/HR
A Customer Care Representative will work in a high volume environment assisting with complaints or troubleshooting technical issues along with billing issues.
Location: This position is remote, US
Basic Qualifications
- High school diploma or equivalent
- Six months to one year of customer service experience
Preferred Skills/Experience
- Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
- Excellent telephone, interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient keyboard and computer skills, especially Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service